FAQs

Frequently Asked Questions

Get answers about memberships, temporary repairs, billing, and more.

Emergency tarping, rapid response times, credits towards permanent repairs and full roof replacements, scheduled/ dispatched within 4 hours of safe weather conditions.

Members receive priority scheduling; actual timing depends on storm severity, safety conditions, and demand. We aim for arrival within 24-48 hours and scheduling within 4 hours of safe weather conditions once the storm has hit.

Calls to roofers go through the roof (no pun intended) right after a storm hits. This makes for long waits and uncertainty. Joining this subscription will help you be better prepared in case you do get roof damage in a storm. 

Rapid response time means within 24-48 hours 

Yes 

You don't need to be home, however most homeowners prefer to be. 

Billing & Insurance

Many policies may cover reasonable emergency mitigation expenses for covered losses. Coverage decisions remain with your insurance carrier. 

Yes, upon a transfer fee.

My Roof Shield Roof Credit Bank
Your recurring membership doesn’t just protect you — it rewards long-term loyalty with real credits you can use on your roof.

How It Works:

  • After you register for year two creating continuous membership, you earn a credit equal to 50% of your previous year’s membership cost.
  • This credit is deposited into your Reroof Account and can be applied toward a future reroof project or qualifying roofing services with RAVASA Roofing + Construction.
  • Reset Rule: If you use your membership for storm response or tarping services, your credit account resets at the start of the following membership year.
  • Credits are non-expiring while your membership remains active and are designed to reward consistent, proactive members who stay enrolled long-term and can earn you up to $1000

No.

We will send you over the photos taken on the roof as well as the paid invoice.

My Roof Shield Roof Credit Bank
Your recurring membership doesn’t just protect you — it rewards long-term loyalty with real credits you can use on your roof.

How It Works:

  • After you register for year two creating continuous membership, you earn a credit equal to 50% of your previous year’s membership cost.
  • This credit is deposited into your Reroof Account and can be applied toward a future reroof project or qualifying roofing services with RAVASA Roofing + Construction.
  • Reset Rule: If you use your membership for storm response or tarping services, your credit account resets at the start of the following membership year.
  • Credits are non-expiring while your membership remains active and are designed to reward consistent, proactive members who stay enrolled long-term and can earn you up to $1000

No, we will not inflate prices just because there is a discount. We like to be honest and trustworthy with our customers. 

Who Can Join? Enrollment Questions

Calls to roofers go through the roof (no pun intended) right after a storm hits. This makes for long waits and uncertainty. Joining this subscription will help you be better prepared in case you do get roof damage in a storm. 

Yes. The membership length starts when you sign up. So whether you sign up for 6 or 12 months, it starts when you sign up.

No.

Yes any homeowner can join.

Yes

Tarping & Repairs

Yes, and because you are a member, you would get a credit towards any permanent repairs, when you do them with RAVASA Roofing + Construction.

We would assess the situation to find the best solution for a repair or replacement. Once that is agreed upon, your discount would get used towards the final bill.

Yes, tarping will be included in your membership 

After emergency tarping is completed, our team will assess the damage and prepare a detailed scope of work for the necessary repairs. Once the scope is approved, we will schedule a repair crew and coordinate a date to complete the work as quickly as possible. We'll keep you informed throughout the process and ensure the repairs are handled professionally from start to finish. 

You don't need to be home, however most homeowners prefer to be. 

Existing conditions must be disclosed.

No, but you do get a discount if you use RAVASA for permanent repair and roof replacements.

No. The tarp is a temporary cover so that your home can stay secure while you decide on the permanent repair. 

Shingle, metal, tile and flat roofs all qualify.